The BC Program Support Log gives you the power to manage Issues, Incidents, Change, and helps you calculate the associated Risk. The PSL is an ASP Web Application used to support the project management and program management process. More specifically, it .

Up to 80% of systems failures are caused by unmanaged changes and 20% of planned changes cause system outages due to factors such as lack of visibility to dependencies. All projects have planned and unplanned events. Unplanned events consume a tremendous amount of resources and are often the source of project failure. Fundamentally, the Program Support Log is for tracking and controlling planned and unplanned events. The Program Support log provides a structured approach for managing and monitoring risks, managing and resolving issues, and managing and implementing changes.
 

• Incident cross referencing and linking.
• Incident archival review and restore.
• Powerful reporting and filtering.
• Integrates transparently with your existing email system.
• Guest read-only access account.
• FREE Company branding - use your own logo!
• Scales to SQL Server, Oracle, Pervasive, DB2, and any OLEDB or ODBC capable database.
• Visible historical audit trails.
• Incident and risk management framework.
• Intuitive, easy-to-use interface design.
• Setup in 10 seconds (no kidding!).
• ASP Web based architecture runs on Windows 98 to Windows 2003, and any MS Windows based Web Servers.
• Multi-user for Wide or Local area networks, or Intra-Internet with full user-definable security, permissions, and passwords.
• Incident file attachments without the need to add IIS pluggin/snapin
  (nothing to install on the web server!).
• Administrator and User-definable automated email notifications and access authorization.
• Data is stored Natively in a standard Microsoft Access (.MDB) database file, to make migration a breeze.
• Very powerful yet very easy to use advanced search.
• Optional Guest read-only access.
• Optionally allow users to request access.
• Company Branding.
• Easy Outlook/Exchange integration with the Corporate or Source Code version.

The Program Support Log provides a vital communications link between management, team members, project leaders, stake holders and administrators. Workflow automation ensures incidents are automatically managed through their lifecycle. And because development teams are not necessarily centralized, you need to support distributed teams.

With BC Program Support Log, you can deliver higher-quality products faster, reduce project costs, and improve customer satisfaction, and ensure project success. BC Program Support Log is ASP (web-based), so it connects everybody and provides a vital communications link between management, team members, project leaders, stake holders and administrators.

BC Program Support Log can scale to SQL Server, Oracle, Pervasive, DB2, and in fact any OLEDB or ODBC capable database. So it works with your existing infrastructure.

BC Program Support Log comes with a pre-configured MS Access Database, and because it is Web based all you need to run it is any asp capable web server.

Why Do You Need BC Program Support Log?

• All projects have planned and unplanned events.

• Unplanned events consume a tremendous amount of resources and are often the source of project failure.

• Track and control unplanned events.

• Manage Risks, Issues, Change Requests, and Discussions.

• Enforce standardized change management processes on a global basis.

• Increase availability of business-critical systems.

• Speed the implementation of changes.

• Improve the prioritization of change requests to ensure support for critical business services and processes.

• Reduce Data Recovery Risks

Change Management Process