Issue Management

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Project Management Software

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Project Management Software

Issue Management

The BC Program Support Log gives you the power to manage Issues, Incidents, Change, and helps you calculate the associated Risk. The PSL is an ASP Web Application used to support the project management and program management process. More specifically, it gives you the power to manage Issues, Incidents, Change, and helps you calculate the associated Risk.

 
 

Up to 80% of systems failures are caused by unmanaged events and 20% of planned changes cause system outages due to factors such as lack of visibility to dependencies. All projects have planned and unplanned events. Unplanned events consume a tremendous amount of resources and are often the source of project failure. Fundamentally, the Program Support Log is for tracking and controlling planned and unplanned events. The Program Support log provides a structured approach for managing and monitoring risks, managing and resolving issues, and managing and implementing changes.
 

A powerful Project Management Software tool for
  • Software Project Control
  • Hardware Project Control
  • Process Project Control
  • Change Management
  • Customer Care

Manage

Description

Risks

Something negative that may happen in the future.

Issues

Something that is occurring now and has to be resolved. Unresolved issues may put the project at risk.

Change Requests

A request that seeks permission for a specific course of action to be taken (perhaps to resolve an issue or a risk).

 
Program Support Log Features
  • Incident cross referencing and linking.
  • Incident archival review and restoring.
  • Powerful reporting and filtering.
  • Integrates with your existing email system.
  • FREE Company branding - use your own logo! Program Support Log
  • Scales to SQL Server, Oracle, Pervasive, DB2, and any OLEDB or ODBC capable database.
  • Visible historical audit trails.
  • ASP Web based architecture.
  • Multi-user for Wide or Local area networks, or Intra-Internet with full user-definable security, permissions, and passwords.
  • Upload file attachments without the need to add IIS pluggin or snapins
    (nothing to install on the web server!).
  • Administrator and User-definable automated email notifications and access authorization.
  • Optional Guest read-only access.
  • Company Branding.

The Program Support Log provides a vital communications link between management, team members, project leaders, stake holders and administrators. Workflow automation ensures incidents are automatically managed through their lifecycle. And because development teams are not necessarily centralized, you need to support distributed teams.

With BC Program Support Log, you can deliver higher-quality products faster, reduce project costs, and improve customer satisfaction, and ensure project success. BC Program Support Log is ASP (web-based), so it connects everybody and provides a vital communications link between management, team members, project leaders, stake holders and administrators.

BC Program Support Log can scale to SQL Server, Oracle, Pervasive, DB2, and in fact any OLEDB or ODBC capable database. So it works with your existing infrastructure.

 

Why Do You Need BC Program Support Log?

  • Unplanned events consume a tremendous amount of resources and are often the source of project failure. Track and control them!

  • Enforce standardized change management processes on a global basis.

  • Speed implementation of changes.

  • Improved prioritization.

Change Management Process
 

Issue, Change, and Risk Management Process

 

                                        

This chart shows features that are available in the different Program Support Log version configurations.
  Trial Team Office Enterprise Source Code
  Intranet

  Internet
  Branding
 
  White Labeled
       
  Email Support

  RoboHelp Project
   
  Unlocked DB
   
  Source Code
       
  ODBC Access
   
  Number Of Users
5 10 20 Unlimited Unlimited

Price

  49.50 89.50 249.50 449.50
  Issue Management

Compare our Program Support Log to other Project Management Software!
 
 

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