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Issue and Change Management Software

The BC Program Support Log is an ASP Web Application used to support the project management and program management process. More specifically, it gives you the power to manage Issues, Incidents, Change, and helps you calculate the associated Risk.

Up to 80% of systems failures are caused by unmanaged events, and 20% of planned changes cause system outages due to factors such as lack of visibility to dependencies. All projects have planned and unplanned events. Unplanned events consume a tremendous amount of resources and are often the source of project failure. Fundamentally, the Program Support Log is for tracking and controlling planned and unplanned events. The Program Support log provides management a structured approach for managing and monitoring risks, managing and resolving issues, and managing and implementing change.
 

• Program Incident cross referencing and linking.
• Program Incident archival review and restoring.
• Powerful filtering.
• Integrates with your existing email system.
• FREE Company branding - use your own logo!
• Scales to any OLEDB or ODBC capable database.
• Visible historical audit trails.
• ASP Web based architecture.
• Upload file attachments without the need to add IIS pluggin or snapins (nothing to install on the web server!).
• Administrator and User-definable automated email notifications and access authorization.
• Optional Guest read-only access.
• Powerful Program Management Reporting

The Program Support Log provides a vital communications link between management, team members, project leaders, stake holders and administrators. Workflow automation ensures incidents are automatically managed through their lifecycle. And because development teams are not necessarily centralized, you need to support distributed teams.

With BC Program Support Log, you can deliver higher-quality products faster, reduce project costs, and improve customer satisfaction, and ensure project success. BC Program Support Log is ASP (web-based), so it connects everybody and provides a vital communications link between management, team members, project leaders, stake holders and administrators.

BC Program Support Log can scale to SQL Server, Oracle, Pervasive, DB2, and in fact any OLEDB or ODBC capable database. So it works with your existing infrastructure.

About Program Incident Impact Analysis and Program Risk

A risk can be viewed from two dimensions:

• Impact – Scope /Cost/Quality
   
• Probability of Occurrence – The greater the likelihood of the events, the greater the risk.

The Ernst & Young Navigator Systems Series defines a program risk management strategy as a means of minimizing the probability and impact of a known risk factor on the project. There are four ways of managing program risk:

• Acceptance – live with the risk by accepting the consequences and develop a contingency plan to execute should the risk event occur.
   
• Mitigation – take action to reduce the impact and/or probability of the risk.
   
• Avoidance – change the circumstances that are creating the risk, usually by eliminating the cause.
   
• Transfer – forward a risk to the appropriate body, outside the Project.
   

The Purpose of Program Risk Management

All projects have risks. A risk is not negative in itself; instead, it can become negative if it is not planned for. Program management helps you:

• Anticipate and identify areas in jeopardy.
   
• Minimize the impact of identified areas in jeopardy.
   
• Reduce the likelihood of identified risks.
   
• Monitor areas in jeopardy for early detection and action.
   

Why Do You Need BC Program Support Log Management?

• Unplanned events consume a tremendous amount of project resources and are often the source of project failure. Track and control them!

• Enforce standardized change management processes on a global basis.

• Speed implementation of changes.

• Improved program prioritization.