Program Support Log

About the Program Support Log

The BC Program Support Log is an ASP Web Application used to support the project management and program management process. More specifically, it gives you the power to manage Issues, Incidents, Change, and helps you calculate the associated Risk.

All projects have planned and unplanned events. Unplanned events consume a tremendous amount of resources and are often the source of project failure. Fundamentally, the Program Support Log is for tracking and controlling unplanned events. The Program Support log provides a structured approach for managing and monitoring risks, managing and resolving issues, and managing and implementing changes.

Manage	Description
Risk	Something negative that may happen in the future.
Issues	Something that is occurring now and has to be resolved. Unresolved issues may put the project at risk.
Change Requests	A request that seeks permission for a specific course of action to be taken (perhaps to resolve an issue or a risk).

A powerful enterprise solution for

Software Project Control
Hardware Project Control
Process Project Control
Change Management
Customer Care

Install in 20 seconds. Features include; Intuitive UI, ASP Web based, Multi distributed teams, automated email notifications and access authorization, and much more. Workflow automation ensures incidents are automatically managed through their lifecycle. With BC Program Support Log, you can deliver higher-quality products faster, reduce project costs, and improve customer satisfaction, and ensure project success.

The Program Support Log provides a vital communications link between management, team members, project leaders, stake holders and administrators.

Program Support Log Features

Incident cross referencing and linking.
Incident archival review and restore.
Powerful reporting and filtering.
Integrates transparently with your existing email system.
Guest read-only access account.
FREE Company branding - use your own logo.
Scales to SQL Server, Oracle, Pervasive, DB2, and in fact any OLEDB or ODBC capable database.
Visible historical audit trails.
Incident and risk management framework.
Intuitive, easy-to-use interface design.
Setup in 10 seconds (no kidding!).
ASP Web based architecture runs on Windows 98 to Windows 2003, and any MS Windows based Web Servers.
Multi-user for Wide or Local area networks, or Intra-Internet with full user-definable security, permissions, and passwords.
Incident file attachments without the need to add IIS pluggin/snapin
(nothing to install on the web server!).
Administrator and User-definable automated email notifications and access authorization.
Data is stored Natively in a standard Microsoft Access (.MDB) database file, to make migration a breeze.
Very powerful yet very easy to use advanced search.
Optional Guest read-only access.
Optionally allow users to request access.
Company Branding.
Easy Outlook/Exchange integration with the Corporate or Source Code version.

Workflow automation ensures incidents are automatically managed through their lifecycle. And because development teams are not necessarily centralized, you need to support distributed teams.

With BC Program Support Log, you can deliver higher-quality products faster, reduce project costs, and improve customer satisfaction, and ensure project success. BC Program Support Log is ASP (web-based), so it connects everybody and provides a vital communications link between management, team members, project leaders, stake holders and administrators.

BC Program Support Log can scale to SQL Server, Oracle, Pervasive, DB2, and in fact any OLEDB or ODBC capable database. So it works with your existing infrastructure.

BC Program Support Log comes with a pre-configured MS Access Database so it will even run on Windows98 with only 16MB RAM. And because it is Web based all you need to run it is MS personal web server. If you want to scale up to IIS, or in fact any Windows capable web server, you won't have to change a thing.

Why Do You Need BC Program Support Log?

All projects have planned and unplanned events.
Unplanned events consume a tremendous amount of resources and are often the source of project failure.
Track and control unplanned events.
Manage Risks, Issues, Change Requests, and Discussions.
Enforce standardized change management processes on a global basis.
Increase availability of business-critical systems.
Speed the implementation of changes.
Improve the prioritization of change requests to ensure support for critical business services and processes.
Reduce Data Recovery Risks

Change Management Highlight
As business becomes increasingly dependent upon technology, your IT organization must be more responsive to change. At the same time, it must manage an increased sensitivity to risk by stabilizing and protecting the IT environment. With up to 80% of systems failures caused by unmanaged changes—and 20% of planned changes causing system outages due to factors such as lack of visibility to dependencies—the stakes are high and the challenges seem insurmountable. You must implement new technologies and upgrade existing systems, yet deliver a more reliable IT environment to help make the business successful.

Program Support Log Versions

Trial

Office

Enterprise

Source Code

Number Of Users

Unlimited

Price

89.50

249.50

999.00

Why Chose a Bill Catchem Solution?

We don't only think functionality, features, and processes. We also focus on usability and the human behaviors that result in positive increases in productivity. You'll find value in standards based usability and processes to peer-to-peer knowledge sharing to the value of a persistent Hawthorn effect.

Our solutions have a central theme - A fast ROI. We focus on this because we are also a growing business, and know it's important that we can measure value in the short term, not just in years.