BC Call Center Helpdesk

About the BC Call Center

Call Center and Helpdesk Software for Small and Medium Sized Businesses.

BC Software has been the leading provider of Call Center and Helpdesk software for small and medium sized organizations for over 20 years. The BC Call Center and Helpdesk software and other communication solutions have enabled more than thousands of customers globally, to build effective customer relationships and deliver a higher standard of customer service. Bill Catchem's Call Center and Helpdesk software manages historical information, improves customer service, and boosts staff productivity.

The Call Center and Helpdesk client support software is ASP internet software, so your people can access it over your intranet or the public internet. Synchronize your support efforts even if you have a globally distributed support team.

The Call Center and Helpdesk is turn-key Helpdesk and very easy to set up, requiring nothing more than an average Microsoft (IIS) web server. Be up and running in a matter of minutes. The BC Call Center gives you the tools needed to quickly set up a seamlessly integrated, coherent support platform, saving you and your business time and money, decrease your response times and increase the efficiency of your operations.

There are no universal international Call Center and Helpdesk standards, other than ISO 9000 series, available for the industry to follow. But we do have ITIL and Ernst & Young Navigator Series for service management excellence. So the BC Call Center and Helpdesk was built with these proven methodologies as a guide post. This ensures your Call Center and Helpdesk solution is optimized to provide your customers with the best customer service possible.

Admin Menu

BC Call Center Features

Powerful Helpdesk Software
Support distributed teams.
Custom Call Types.
Custom Call Status.
Custom Call Classifications.
Custom Call Origins.
Associate Calls with Products.
Crosslink Calls.
Archive and restore calls.
Archive and restore Clients.
Quick search software.
Powerful Advanced search Software.

Simple Software Setup.
Intuitive, easy-to-use software interface design.
Free Software Branding.
Powerful Software Reporting Facility.
ASP Web based architecture software.
Role based security.
Administrator and employee automated email notifications and access authorization.
Data is stored natively in a standard Microsoft Access database file so up-scaling is a breeze.
Scale to SQL Server, Oracle, Pervasive, DB2, and in fact any OLEDB or ODBC capable database.
Introduces Web 2.0 Software to your company.

Take control of your customer relationships.
Easily setup your own Call Center and Helpdesk in minutes.

BC Call Center Versions

Call Center and Helpdesk Versions

Trial

Basic

Team

Office

Enterprise

Source Code

Users

100

Unlimited

Price

Free

47.50

79.50

235.50

359.50

499.50

Why Chose a Bill Catchem Solution?

We don't only think functionality, features, and processes. We also focus on usability and the human behaviors that result in positive increases in productivity. You'll find value in standards based usability and processes to peer-to-peer knowledge sharing to the value of a persistent Hawthorn effect.

Our solutions have a central theme - A fast ROI. We focus on this because we are also a growing business, and know it's important that we can measure value in the short term, not just in years.