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Bill Catchem Software
has been the leading provider of call center and
enterprise messaging solutions for small and medium sized
organizations for over 20 years. The BC Call Center
and Help Desk
software and other communication solutions have enabled more
than thousands of customers globally, to build effective
customer relationships and deliver a higher standard of
customer service. Bill Catchem's Call Center software
manages historical information, improves customer service,
and boosts staff productivity.
The Call Center client support help desk software is ASP internet software
so your people can access it over your intranet or the
public internet. Synchronize your support efforts even if
you have a globally distributed support team.
The Call Center is turn-key Help Desk and very easy to set up, requiring
nothing more than an average Microsoft (IIS) web server. Be up and running
in a matter of minutes. The BC Call Center gives you
the tools needed to quickly set up a seamlessly integrated,
coherent support platform, saving you and your business time
and money, decrease your response times and increase the
efficiency of your operations.
There are no universally bracketable
international Call Center or Help Desk standards, other than
ISO 9000 series, available for the industry to follow. But
we do have ITIL and Ernst & Young Navigator Series for
service management excellence. So the BC Call Center was
built with these proven methodologies as a guide post. This
ensures your Call Center and Help Desk solution is optimized
to provide your customers with the best customer service
possible. |
