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BC Software
has been the leading provider of Call Center and
Helpdesk software for small and medium sized
organizations for over 20 years. The BC Call Center
and Helpdesk
software and other communication solutions have enabled more
than thousands of customers globally, to build effective
customer relationships and deliver a higher standard of
customer service. Bill Catchem's Call Center and Helpdesk software
manages historical information, improves customer service,
and boosts staff productivity.
The Call Center and Helpdesk client support software is ASP internet software,
so your people can access it over your intranet or the
public internet. Synchronize your support efforts even if
you have a globally distributed support team.
The Call Center and Helpdesk is turn-key
Helpdesk and very easy to set up, requiring
nothing more than an average Microsoft (IIS) web server. Be up and running
in a matter of minutes. The BC Call Center gives you
the tools needed to quickly set up a seamlessly integrated,
coherent support platform, saving you and your business time
and money, decrease your response times and increase the
efficiency of your operations.
There are no universally bracketable
international Call Center and Helpdesk standards, other than
ISO 9000 series, available for the industry to follow. But
we do have ITIL and Ernst & Young Navigator Series for
service management excellence. So the BC Call Center and
Helpdesk was
built with these proven methodologies as a guide post. This
ensures your Call Center and Helpdesk solution is optimized
to provide your customers with the best customer service
possible. |
